Ali Hussain Al-Thunayan
IT Service Management Leader · Digital Transformation · Author · Cybersecurity Advocate
10+ Years of IT Leadership
IT Service Management (ITSM) Leader with 10+ years of experience designing and optimizing enterprise IT services across landmark projects in Saudi Arabia and the Gulf — including NEOM, Ithra (King Abdulaziz Center for World Culture), Sadara Chemical Company, and Baker Hughes.
Proven ability to establish ITSM frameworks from the ground up, drive measurable efficiency gains through automation and AI adoption, and influence cross-functional stakeholders. Deep expertise in SLA design, vendor management, cybersecurity compliance, and digital transformation.
"I bring 13+ years of ITSM leadership experience — building IT frameworks from the ground up, driving automation that saves real staff-hours, and delivering enterprise-grade service across landmark Saudi projects like NEOM, Ithra, and Sadara. I combine deep technical hands-on expertise with strategic thinking, and I'm passionate about using AI and digital tools to modernize how IT teams operate."
ITSM Leadership
13+ years building IT frameworks from scratch at NEOM, Ithra & Baker Hughes
Automation & AI
Saved 42+ staff-hours via AI tools; pioneered HeyGen video for IT knowledge sharing
Cybersecurity
Endpoint security, compliance, patching & backup across enterprise environments
ITIL Certified
ITIL Foundations, JAMF, Google IT Support & Cybersecurity certifications
Stakeholder Mgmt
Partnered with C-level executives and vendors to align IT with strategic goals
Digital Transformation
Led 1,000+ Apple device deployments and ServiceNow Help Desk from zero
Key Achievements
What I Do
IT Service Management (ITSM)
Designing and optimizing enterprise IT services — from ServiceNow implementation to SLA governance, escalation paths, and performance dashboards.
Digital Transformation
Aligning IT strategy with organizational goals; driving automation, AI adoption, and long-term IT roadmap development for landmark projects.
Cybersecurity & Compliance
Certified in cybersecurity for business — building secure IT infrastructures, ensuring audit compliance, and making digital safety accessible.
Vendor & Stakeholder Management
Partnering with vendors and senior leaders to deliver IT solutions aligned with strategic goals, including Vision 2030 digital initiatives.